Returns, Exchanges & Refunds

Thank you for shopping at Our Jewellery Shop.

Please read this policy carefully. This is the Return, Exchanges & Refund Policy of Our Jewellery Shop.

We offer a 30-day money-back guarantee on item(s) that are in unused condition and in the original packaging. Not valid on sale items or customized pieces.

Incorrect ring size – happy to exchange. Please ship your return/exchange in a padded envelope or box. We recommend shipping back in a method that can be tracked and/or insured. We are unable to provide an exchange or issue a refund on merchandise that we did not receive. It is not necessary to send back gift boxes or catalogs

How to Return

Please print out the return form and send in with your merchandise. If approved, the purchase amount will be refunded to your original method of payment, minus shipping expenses.

How to Exchange

Please print and fill out the exchange form and send in with your merchandise. If approved, we will ship out your exchange in the method you chose on the form.

Afterpay Purchases

We comply with Afterpay terms & conditions.

FAQ’S:

My package shows that it was delivered by the post office but I didn’t receive it.

We send all goods with a tracking number – so can follow-up with Australia Post or UPS

I received a damaged or defective item

Please contact customer service via text on 0412041904 or info@ourjewelleryshop.com with your order number and details on the damaged or defective merchandise. We will instruct you on how to proceed.

I am missing an item

Please contact customer service via text on 0412041904 or info@ourjewelleryshop.com with your order number and missing item number. We will instruct you on how to proceed.

I received the wrong item

Please contact our customer service via text 0412041904 or info@ourjewelleryshop.com.

Please send back incorrect item and if correct item is in stock we will ship to you, if not in stock we will refund.

We issue refunds for products within 30 days of the original purchase of the product

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: